Jawatan Kosong - Customer Service Manager

Applications are invited from suitable and qualified candidates to apply for the following vacancy:-

 

 CUSTOMER SERVICE MANAGER(Commuter Services)

Main Job Responsibilities:

•   Responsible for day-to-day management of the front end, and overseeing the frontline services to the customers;
•   Solve problems that affect service quality and efficiency of the front end;
•   Conduct customer satisfaction study to determine the level of service performance and standard;
•   Conduct training for staff to deliver a high standard of customer service;
•   Timely respond to all customer complaints and service queries received through various channels;
•   Review and establish effective SOP and policies to be implemented by the front end operations;
•   Review customer complaints and feedback as inputs to improve service standards;
•   Identify and implement strategies to improve quality of service, productivity and profitability.

 Requirements:

•   Possess a Bachelor Degree in Mass Communication / Public Relations / Business Administration with minimum  two (2) years of working experience in managerial level (for external candidates), OR;
•   Minimum  three (3) years of working experience in Job Grade N04AG06 (for internal candidates);
•   Able to work independently, self-motivated, and a team player;
•   Must be able to communicate well at all levels of corporate management;
•   Good report writing and communication skills in both English and Bahasa Malaysia;
•   Computer literate and proficient in Microsoft Office (Words, Excel, PowerPoint).

Interested applicants are invited to submit a detailed resume, stating current and expected salary, contact number along with a recent passport size photograph and stating the position applied on the top left hand corner of the envelope not later than 16 December 2013 to the following address. Only shortlisted candidates will be notified.

General ManagerTalent Management and Organisation Development (Staff Planning) Keretapi Tanah Melayu Berhad  Jalan Sultan Hishamuddin50621 Kuala Lumpur.

Tel: 03-22631312 or 22631122

Jawatan Kosong - Business Development Manager

Applications are invited from suitable and qualified candidates to apply for the following vacancy:-

BUSINESS DEVELOPMENT MANAGER

(Commuter Services)

 Main Job Responsibilities:

• Prepare analysis of daily revenue, ridership, occupancy and various financial and operational performance;
  
• Prepare various departmental reports i.e. Monthly Departmental Report, Balance Score Card, Key Performance Indicator, Detail Train Plan, etc.;
  
• Conduct market study and viability study on any new projects to be proposed to the management;
  
• Prepare documentation and working paper to the management, and various government agencies and ministries;
  
• Review and determine  operational and customer requirement of various planning and development projects;
  
• Responsible to monitor various development projects to ensure customer’s requirements are fulfilled.
  
  

 Requirements:

• Possess a Bachelor Degree in Business Administration / Management / Science Statistic or any related field with minimum  two (2) years of working experience in managerial level (for external candidates), OR;
  
• Minimum  three (3) years of working experience with Job Grade N04AG06 (for internal candidates);
  
• Must be able to communicate well at all levels and demonstrates a strong business development focus;
  
• Independent, resourceful and outgoing with strong communication and interpersonal skills;
  
• Good report writing and communication skills in both English and Bahasa Malaysia;
  
• Computer literate and proficient in Microsoft Office (Words, Excel, PowerPoint).
  
  
  Interested applicants are invited to submit a detailed resume, stating current and expected salary, contact number along with a recent passport size photograph and stating the position applied on the top left hand corner of the envelope not later than 16 December 2013 to the following address. Only shortlisted candidates will be notified.
   General ManagerTalent Management & Organisation Development (Staff Panning Unit)Keretapi Tanah Melayu Berhad  Jalan Sultan Hishamuddin50621, Kuala Lumpur

Tel: 03-22631312 or 03-22631122

Jawatan Kosong - Marketing Manager

Applications are invited from suitable and qualified candidates to apply for the following vacancy:-

MARKETING MANAGER(Commuter Services)

 Responsibilities:

• Produce a marketing plan with clear objective, detailed action plan, and targets;
• Explore ways of improving existing products and services, to increase demand and profitability;
• Identify market needs and develop strategies and channels to communicate effectively;
• Create and update collateral, presentations, brochures, product sheets, fact sheets, case studies,  web content, newsletters, signage, ads and sales tools with input from executives, sales, PR and customers;
• Plan, organize, execute and manage events including exhibition, customer and partner events, industry events, sales training sessions and other corporate events;
• Produce written marketing communications, including press releases, promotional materials, and advertisements. Exploring available channels for widening the distribution of KTM Commuter marketing materials;
• Manage media relations, including researching, writing, and editing press releases. Develop relationships with media contacts to promote KTM Commuter services and secure coverage of events, projects and programs.

 Requirements: 

• Possess a Bachelor Degree in Business Administration / Management or any related field with minimum  two (2) years of working experience in managerial level (for external candidates), OR;
• Minimum  three (3) years of working experience in Job Grade N04AG06 (for internal candidates);
• Able to work independently, self-motivated, and a team player;
• Must be able to communicate well at all levels of corporate management;
• Good report writing and communication skills in both English and Bahasa Malaysia;
• Computer literate and proficient in Microsoft Office (Words, Excel, PowerPoint).

Interested applicants are invited to submit a detailed resume, stating current and expected salary, contact number along with a recent passport size photograph and stating position applied on the top left hand corner of the envelope not later than 16 December 2013 to the following address. Only shortlisted candidates will be notified.

   General ManagerTalent Management and Organisation Development (Staff Planning) Keretapi Tanah Melayu Berhad  Jalan Sultan Hishamuddin50621 Kuala Lumpur.

Tel: 03-22631312 or 22631122

Jawatan Kosong - Pelatih Juruteknik Awam

Permohonan adalah dipelawa kepada warganegara Malaysia yang berkelayakan untuk mengikuti program latihan berikut:-

PELATIH JURUTEKNIK AWAM (MERINYU URUSAN JALAN)

Calon-calon yang terpilih akan dikehendaki menjalani latihan untuk tempoh selama 11 bulan di Akademi Keretapi, Batu Gajah. Calon-calon yang berjaya menamatkan latihan dan lulus dalam peperiksaan yang diadakan kemudiannya akan ditawarkan untuk mengisi jawatan Juruteknik Awam (Merinyu Urusan Jalan) J07G10.

Deskripsi Tugas

1. Menjalankan penyenggaraan landasan, sisian-sisian, terowong, jambatan-jambatan dan pembentong.

2. Menjalankan pemeriksaan berkala kepada sesimpang dan lintasrata.

3. Menjalankan kerja bancian (prospection) kepada bahan-bahan landasan untuk tujuan perancangan tahunan.

Kelayakan

v     Mempunyai Sijil Kejuruteraan Awam dari Politeknik atau mana-mana institusi yang setaraf

v     Berusia 20 tahun dan ke atas tetapi tidak melebihi 27 tahun pada tarikh tutup iklan

v     Pengalaman kerja yang berkaitan dengan kejuruteraan awam adalah kelebihan

v     Mempunyai penglihatan yang baik dan tidak buta warna.

Syarat-syarat lain

v     Calon-calon yang berjaya akan dikehendaki menandatangani kontrak perkhidmatan selama 5 tahun dengan KTMB.

Cara Memohon 

Permohonan hendaklah dibuat dengan menyatakan pengalaman, butir-butir peribadi beserta dengan salinan sijil-sijil persekolahan, sekeping gambar berukuran pasport  dan sampul surat beralamat sendiri yang bersetem. 

Permohonan yang lengkap hendaklah dihantar  tidak lewat daripada  23 Disember 2013 ke alamat seperti berikut:-

Pengurus BesarPengurusan Bakat & Pembangunan Organisasi
Ibu Pejabat Koporat KTM Berhad
Jalan Sultan Hishamuddin
50621 Kuala Lumpur

(Sila nyatakan jawatan yang dipohon di penjuru atas kiri sampul surat permohonan jawatan)

Jawatan Kosong - Senior Manager Training, Education And Development

Applications are invited from suitable qualified candidates to apply and fill the following vacancy in KTM Berhad.

 

SENIOR MANAGER TRAINING , EDUCATION AND  DEVELOPMENT

(Malaysia Railway Academy, Batu Gajah)

Responsibilities

·     Strategize learning programs to be in line with KTMB’s long term and short term business plan  

·     Establish overall training needs identification/analysis to determine required training programs for the company and develop the annual Master Training Plan.

·     Establishment of core competencies for all  job types to identify training requirement  for all employees

·     Explore external training opportunities to  fulfill unavailability of internal training  requirements

·     Develop, review and propose training policies, strategies and procedures to strengthen implementation of training activities.

·     Establish community programs to fulfill the  role of Corporate Social Responsibility (CSR).

·     Establish annual training budget for all  user departments.

·     Monitor and review monthly training expenditure,  submit monthly reports to user departments  for effective budget control.

·     Develop new proposals to improve the  overall training function, infrastructure, etc  in order to directly or indirectly contribute  to the company’s success.

·     Conduct relevant training programs in areas  where he/she has the expertise and coach  immediate or indirect subordinates in their  work areas.

·     To ensure the Training Council Meeting  is carried out regularly and monitor/coordinate  the outcome of the meeting is taken action  by department involved.

Requirements

·     Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/ Professional Degree in Human Resource Management, Business Management or any related field OR

·     Has served at least 5 years on Grade G05 (for internal candidates)

·     At least 5 years or 3 years (for internal candidates) of working experience in the related field is required for this position.

·     Passion for training and people development

·     Preferably Managers specializing in Training & Development or equivalent.

·     Practical experience in both technical and non - technical training techniques

·     Strong project and program management skills

·     Good standard of PC literacy, comfortable with technology

·     Strong written and oral communication skills, including the ability to write and present reports (in English and Bahasa Malaysia).

Interested applicants are invited to write – in together with detailed resume, contact number and a non-returnable passport size photograph (with latest photo) not later than 20 December 2013, to the following address. (Only shortlisted candidates will be notified).

General Manager

Talent Management and Organisation Development (Staff Planning)Keretapi Tanah Melayu BerhadJalan Sultan Hishamuddin50621 Kuala Lumpur.

Tel: 03-22631312 or 22631368

Jawatan Kosong - Corporate Planning Manager

Applications are invited from suitably qualified candidates with calibre to apply for the following position:-

CORPORATE PLANNING MANAGER

Job Responsibilities:

• Plan, analyze, simulate, formulate and improvise the company’s corporate strategy
• Prepare Cost Benefit Analysis (CBA)/Project Appraisals for company projects/business analysis
• Prepare train costing analysis i.e. profitability of each trains, costing on train delay and charge out rate to third party
• Review and analyze monthly segmental accounts by Strategic Business Units
• Review, monitoring and updating KTMB database
• Coordinate the weekly Management Committee meeting, prepare minutes of meeting, monitoring and follow up action taken by the Management
• Review and monitor the company Key Performance Indicator (KPI)
• Prepare monthly performance report of the company to stakeholders
• Assist the Head of Unit in monitoring special projects
• General liaison and coordination i.e. statistics, correspondences, inputs for stakeholders and with internal and external parties

Requirements:

• Must possess at least a Bachelor Degree (Hons) in Accountancy/Economy/Finance/Business Administration  from recognized institution
• Below 30 years of age
• Minimum  two (2) years working experience
• Able to work long hours and during weekend to meet deadline/target
• Good written and oral communication in English and Bahasa Malaysia  with an ability to interact with all level within the company;
• Good report writing both  in English and Bahasa Malaysia
• Proactive, tactful and highly independent with minimum supervision
• Computer literate and proficient in Microsoft Office (Words, Excel, Power point)

 Interested applicants are invited to submit a complete resume (with references) stating your expected salary together with a recent passport size photograph (non-returnable) not later than 5 December 2013  to the following address. (Only short listed candidates will be notified).

GENERAL MANAGER
Talent Management and Organization Development(Staff Planning Unit)Keretapi Tanah Melayu BerhadJalan Sultan Hishamuddin50621 Kuala LumpurTel: 03-22631312 or 22631368

Jawatan Kosong - Environmental Monitoring (Oshen Department)

Applications are invited from suitably qualified candidates with calibre to apply for the following position:-

ENVIRONMENTAL MONITORING EXECUTIVE   ( OSHEN DEPARTMENT )

Specializations:

Environmental Monitoring Executive may specialize in the areas of air, food and water quality, disease vector control (mosquito control, for example), waste management, environmental protection, health education and noise control.

Responsibilities:

• Provide support and advice to the management in complying with the EQA 1974 and related legal requirements.
• Carry out environmental Inspections at any area of KTMB premises as directed by Head of Department
• To work closely with the local statutory bodies (DOE,NIOSH, etc)
• To ensure compliance and update site’s knowledge on environmental health issues.
• Identify, assess & control unsafe act & unsafe condition.
• Prepare policy documents and guidelines relating to environmental health matters
• Provide reporting data to Head of Department.
• Act as focal person in handling incident or accident; including liaison with the authorities.
• Investigate complaints about food safety and make sure that the food processors follow health regulations.
• Monitor and control all physical hazards such as water, air and noise pollution initiate and conduct environmental health impact or risk assessments.

Requirements:

• Possess  Diploma or Degree  in Environment/Health/ Safety
• At least two years working experiences in related field.
• Well versed in Microsoft Office Application (Ms. Word, Excel, and Power Point).
• Proficient in both Bahasa Malaysia and English (spoken and written).
• Self-motivated with good problem solving and team working skills.
• Knowledge in OSHA 1994, FMA 1967, EQA 1974 and other related legal and requirements.
• Knowledge in basic industrial occupational safety, health and environment management.
• Strong interpersonal communication skills and capable of dealing with all levels of people.
• Must be able to travel and be able to accept multi-functional duties.

Interested applicants are invited to write – in together with detailed resume, contact number and a non-returnable passport size photograph (with latest photo) not later than 3 December 2013 to the following address. (Only shortlisted candidates will be notified).

General ManagerTalent Management and Organization Development
(Staff Planning Unit)Keretapi Tanah Melayu BerhadJalan Sultan Hishamuddin50621, Kuala Lumpur

Tel: 03-22631122 or 03-22631312